Frequently Asked Questions

Find answers to our most frequently asked questions.

1. | SHOPPING INFORMATION

Why won't my payment go through?

Luggy payment systems might block payments if your billing information doesn't match, or if the bank flags the transaction. Please ensure that your card details are entered correctly, or try using a different payment method.

How Long Will It Take To Get My Package?

Shipping times vary depending on your location. Standard shipping usually takes 5-7 business days, while expedited options can shorten this time to 2-3 days. You'll receive a tracking number once your package has shipped.

NOTE: The maximum would be 10 days.

Do You Ship Internationally?

Yes, we do! Luggy ships internationally to most countries. For international orders, delivery times and shipping fees may vary depending on your location.

2. | PAYMENT INFORMATION

What Payment Methods Are Accepted?

Luggy accepts all major credit cards, including Visa, MasterCard, and American Express. We also accept PayPal and Apple Pay for your convenience.

Is Buying Online Safe?

Yes! Shopping on the Luggy website is completely safe. We use encryption technology to protect your personal information. Our payment system is secure, and we comply with industry standards to ensure your privacy.

3. | ORDERS AND RETURNS

How do I place an Order?

To place an order, simply browse through our website, select your products, and proceed to checkout. You can pay with a credit card, PayPal, or other supported methods. Your order will be processed after payment.

Do I need an account to place an order?

No, you do not need an account to place an order. You can proceed as a guest or create an account for easier tracking of orders and faster checkout in the future.

Who should I to contact if I have any queries?

For any questions, our customer service team is available via email at support@luggy.com. You can also reach us through our contact form on the website.

How Can I Cancel Or Change My Order?

Once your order is placed, we start processing it right away. If you wish to cancel or modify your order, please contact us immediately. We may not be able to make changes once the order has been shipped.

How Do I Track My Order?

Once your order has shipped, we will send you a tracking number via email. You can track your order on our website or by visiting the courier's website.

How Can I Return a Product?

If you're not satisfied with your purchase, we offer a hassle-free return policy. You can return items within 30 days for a full refund. Please visit our Returns & Exchanges page for more information on how to return a product.

Can't Find Your Answer?

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Express Free Shipping

We ship to the United Kingdom using a secure, tracked delivery method for the fastest and most reliable service.

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30-day returns

We offer 30-day returns for the smoothest and most reliable experience.

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Secure payments

We provide secure payments with encrypted, verified methods for the safest and most trusted checkout experience.